100% Satisfaction Guarantee

Our goal is to provide each customer with fastest and highest level of service. If you are not satisfied with your service from GoCollect.com for any reason, please click here to contact one of our Customer Care representatives for prompt assistance.

30 Day Money Back Guarantee

If you wish to return a piece for any reason that was purchased within 30 days of the shipment date, please click here and follow the instructions for a full refund. Exclusions & Restrictions apply. Please click here for more information.

Safe & Secure Shopping Guarantee

• We guarantee that every transaction you make at GoCollect.com will be safe. This means you will not pay anything if unauthorized charges are made to your card as a result of shopping at GoCollect.com.
  • Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraud charges. If your bank holds you liable for any of the $50, GoCollect.com will cover it for you, up to $50. Please note that GoCollect.com will cover you only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at GoCollect.com while using our secure server.
  • In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
  • Then click here to report unauthorized use to GoCollect.

• GoCollect.com is a Verisign Secure site! This means that customers may submit sensitive data to us with the assurance that all information sent is encrypted, protecting against disclosure to third parties. Please click here to verify:
  

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• GoCollect.com is BBB Online site! This confirms that the information practices of GoCollect.com have been reviewed and meet the standards of the Better Business Bureaus' BBBOnLine Privacy Program. Please click here to verify.